Terms of Service

1. Agreement to Terms

By using Rapid Relief Plumbing's services or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Rapid Relief Plumbing provides professional plumbing services including but not limited to:

• Emergency plumbing repairs
• Drain cleaning and unclogging
• Water heater installation and repair
• Repiping and pipe replacement
• Leak detection and repair
• Sewer line services
• Rooter services

3. Service Appointments

Service appointments are scheduled based on availability. We strive to arrive within the scheduled time window, but delays may occur due to emergency situations or unforeseen circumstances. We will notify you of any significant delays.

4. Pricing and Payment

• We provide upfront, flat-rate pricing before beginning work
• Payment is due upon completion of services unless other arrangements are made
• We accept cash, credit cards, and other approved payment methods
• Promotional offers and discounts are subject to terms and conditions
• Prices are subject to change without notice

5. Cancellations and Rescheduling

Please provide at least 2 hours notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a service call fee.

6. Warranty and Guarantees

We stand behind our work with quality guarantees:

• Workmanship warranty on all repairs and installations
• Manufacturer warranties apply to parts and equipment
• Specific warranty terms will be provided with your service invoice

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your plumbing issues
• Ensure safe access to work areas
• Secure pets during service visits
• Notify us of any relevant property conditions or concerns
• Make timely payment for services rendered

8. Limitation of Liability

Rapid Relief Plumbing will not be liable for indirect, incidental, or consequential damages arising from our services. Our liability is limited to the amount paid for the specific service in question.

9. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good-faith negotiation. If negotiation fails, disputes will be handled in accordance with California state law.

10. Contact Information

For questions about these Terms of Service, please contact us:

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.